Home Bike Share Guide FAQs of AvMed Rides

FAQs of AvMed Rides

86
0
AvMed Rides

AvMed Rides FAQs

Where can I find a station?
See the map for station locations. More stations are coming soon! You can also see all bikes/stations and availability on the free B-cycle smartphone app for iPhone and Android.
How can I get a station at my favorite location?
If you would like to suggest a location for station, or to sponsor one for your business, please call us at 954-540-7609 or email jtorkelson@browardbcycle.com. We want to hear from you!
When did B-cycle come to Broward County?
Broward Bcycle launched in December of 2011. Members now have year-round access to 275 B-cycles.
Is AvMed Rides Powered by Broward B-cycle part of the county transportation system?
No. While Broward County has provided some initial grant funding to get bike sharing started here, and we have worked closely with the county and municipal authorities, B-cycle is a privately funded enterprise and is not part of the county public transportation network. However, we are working closely with city and county planners and transportation officials to ensure AvMed Rides powered by Broward B-cycle effectively connects to mass transit and we are proud to have one of the most affordable membership programs in the world of bikeshare.

General Questions

What is bike sharing?
Bike sharing is a great way of getting around your neighborhood, city and county. It’s affordable, clean, and simple. It’s good for your health, your pocket, and the environment.

Imagine a network of bike stations located within a few blocks of one another throughout your community. As an AvMed Rides member, you can unlock any of the 275 specially designed bikes at any station and ride it to any other bike station. Fast, simple, inexpensive. It’s no wonder bike sharing has exploded in popularity all over the world!

What is and Who is AvMed Rides Powered by Broward B-cycle?
AvMed Rides is a next-next-generation bike-sharing program. It is a zero-hassle, zero-emissions way to get around town. It’s a bike-sharing program that meets the transportation, health, and environmental needs of our communities. One that adapts to any size city, corporation, or campus. It’s free and spontaneous, but also practical.

AvMed Rides Powered by Broward B-cycle is the future of bike sharing, and it’s available now.

So Grab a B-cycle from the nearest B-station and we’re on our way.

What about the actual B-cycle?
Imagine a bike that is always ready to ride, where and when you want to ride it. The tires are always inflated and the chain is never rusty. A bike with a basket to carry your knapsack. A bike with front and rear lights and a bell that fits people tall and short. A bike that’s there whenever you need it, and gone when you don’t. That’s a B-cycle. And it’s powered by the ultimate alternative fuel: you.
How do I get AvMed Rides in my city?
Help bring AvMed Rides to your community by contacting Jeff at jtorkelson@browardbcycle.com or you can call him at 954-540-7609.
How does AvMed Rides Powered by Broward B-cycle work?
AvMed Rides relies on the integration of hardware and software to keep track of members and bikes, and all the interactions between users and bikes. Proprietary GPS (global positioning system) and RFID (radio frequency identification) technologies make it possible for bike sharing to be so smart that it is simple for users.

All rides are tracked by the system and associated with members. Data such as distance, duration, calories burned, and carbon offset are captured and uploaded to personal web pages at AvMedRides.com.

How much does AvMed Rides cost?
The cost to use a B-cycle is divided into two components: a membership fee and a usage fee.

MEMBERSHIP FEE
Membership fee apply to non members for the first half hour of use. Guest (also know as non members) who ride longer than 30 minutes will also be charged a usage fee. All riders are welcome to purchase a membership. A weekly membership is $25, plus tax. An annual membership is $45, plus tax.

USAGE FEE
Usage fees are charged based on the length of each ride taken by a member, and are typically broken down into half-hour increments. For members, the first half-hour is free and usage fees are only assessed for rides that exceed 30 minutes.

When a person has a weekly or annual membership, they pay reduced member rates and only pay usage fees, for rides longer than 30 minutes. Any usage fees for weekly members are charged at the end of the week. Usage frees for annual members are charged on the last day of each month.

How is bike sharing different from bike rental?
Bike rental is generally intended for longer term use – several hours or days at a time – like traditional car rental. Bike sharing, on the other hand, is more similar to a taxi cab ride – short, point-to-point trips across town. Bikes in a bike-share system are available when you need them and safe and secure when you don’t! You can return them 24 hours a day and are encouraged to join as a member to receive the best rates.

If you would like to rent bikes in Broward County- including road bikes, children’s bikes, bikes with child seats, tandems, surreys (so fun!), recumbents, “choppers” or electric bikes, we recommend the following:

Trek Bikes of Fort Lauderdale (954)-527-9099 or trekbikesflorida.com

For electric bikes, theelectricbicyclestore.com
Note: Many local bike rentals accept cash & debit cards. AvMed Rides is only available to those with credit or membership cards.

Whichever set of wheels you choose, we thank you for riding!

How much does a B-cycle weigh?
Designed for durability and long life, the B-cycle weighs approximately 45 lbs.
Who is AvMed?
To learn more about AvMed, visit https://www.avmed.org/

Membership and Fees

Can I become an AvMed Rides member if I don’t have a credit card?
AvMed Rides requires that all accounts be associated with a credit card.
What is a B-card and how does it work?

A B-card is a plastic card distributed to AvMed Rides annual members. The cards contain an RFID chip uniquely associated with each member’s account. When the B-card is presented at a B-cycle dock, the AvMed Rides system is queried to confirm that the member is in good standing and to associate the member with the bicycle they are checking out.

When a bicycle is returned, the AvMed Rides system updates the member’s account.

B-cards also contain a magnetic strip so the cards can be read by the credit card reader found on the kiosk, thereby allowing the B-card holder to obtain time credits when a station is full.

NEW* B-cards connect our annual members with local, bicycle-friendly businesses that offer special discounts just for us. For a full list of B-benefits, please see our Partners page here.

How do I get a B-card?
B-cards are issued to all annual members. (Some systems may provide B-cards to members who join for shorter periods of time.) B-cards are generally sent in the mail following online registration, but delivery methods vary from one system to another. Refer to the website of specific systems.
How often is my credit card charged for B-cycle fees?
For memberships of thirty days or less, a user’s credit card is charged once or twice. The membership fee will be charged at the time of registration. If any usage fees have accrued during the membership period, a second charge will be processed following the end of the membership period.

For memberships of more than thirty days, there will be an initial charge for the membership fee at the time of registration, and thereafter there will be a monthly charge for usage fees, if any, accrued during each month of the membership. A final charge will be processed following the end of the membership period.

How does AvMed Rides determine the ending date for membership periods described as weekly and annual?
Membership periods begin the first time a bike is checked out following initial registration. Weekly memberships end 168 hours later (7 days times 24 hours). Annual memberships end 8,760 hours later (365 days times 24 hours).

Personal Account Management

How do I extend my membership to a later expiration date?
If you have a membership that is shorter than annual, you can upgrade it to an annual membership by paying the additional amount necessary. To be eligible for this upgrade option, you must upgrade before your other membership expires. For example, if you bought a monthly membership for $20 on July 1 that expires on July 30, you can log in to your personal web page anytime in July and upgrade to an annual membership that will expire on June 30 of the following year. If the cost of an annual membership is $50, you will have to pay only $30 ($50 minus $20) for the upgrade.

Annual members also have the option of automatically renewing their annual memberships by selecting Auto-Renewal in the Account Preferences section of their personal web page.

Will I still be able to access my personal Bcycle web page after my membership period ends?
Personal web pages remain “live” for three years after the lapse of membership.
What should I do if I’ve lost my B-card?
Go online to your personal AvMed Rides web page and suspend your card, or call customer service immediately so that we can suspend the card and prevent anyone else from using your card to gain access to a bicycle for which you are financially responsible.

A replacement card will be provided for $5.

While waiting for your replacement B-card to arrive, you can check out bikes by using the kiosk at each station. You must present the credit card associated with your membership account.

What if I don’t agree with a credit card charge?
Call Customer Service.
What if I want to cancel my membership?
Membership fees are non-refundable, but if you wish to suspend your account to prevent any new usage fees, call customer service or manage your account on your personal AvMed Rides web page.
How can my B-card get denied?
Upon presenting your B-card at a station kiosk or dock for authentication, the system checks whether your account is in good standing. If there is a problem, your card will be denied. Please call Customer Service to determine the cause of the problem.
How do I receive or stop text notifications?
When registering, members can choose whether they want to receive text notifications. Members can change that preference anytime thereafter by logging into their personal AvMed Rides web page and managing their account settings.
How do I change or update my credit card information?
Members can change their credit card information by logging into their personal AvMed Rides web page and managing their account settings.
What should I do if a bike gets damaged while I have it checked out?
Return a damaged bike to a B-station, if possible, or if that is not possible, securely lock it and contact Customer Service. Do not ride a bike with damage that affects its safety features.

Members are financially liable for damages to bikes under their care. Refer to Terms and Conditions for your system.

What if I lose the key?
The cost of replacing a lost key is $10. Please contact Customer Service right away.
What if the bike is stolen? Will I be financially responsible for the loss of the bike?
Contact Customer Service. Under the Terms and Conditions agreed to upon registering for membership, members may be liable up to a specified limit if a bicycle is stolen or lost while under their care. Refer to the Terms and Conditions posted on your system’s website.
When does my membership period begin?
Your membership period begins the first time you check out a bike.
How do I find my personal ride statistics?
Information about each member’s use of B-cycles is posted to that member’s personal AvMed Rides web page. Members must log in to view the information, which includes such information as the date and duration of each trip, the station from which the bike was checked out and the station to which the bike was returned, the distance pedaled, the usage fee (if any), the associated calories burned, and carbon offset.
How does AvMed Rides calculate my miles ridden, etc.?
B-cycles are equipped with an internal GPS device that tracks the bike’s trips. Other technology associates each trip with the member who checked out the bike. After this information is transferred to B-cycle’s computers, algorithms translate the trip information into estimates of the number of calories burned and carbon emissions avoided (as compared to the use of an average automobile for the same trip). If there are technical errors with the data collection or transfer, an estimate will be applied and clearly noted as such.
Can I buy more than one membership with my credit card?
When signing up online, more than one membership can be associated with a credit card. When buying a one-day membership at a kiosk, a maximum of four (4) memberships can be associated with a credit card, but the same card must be presented each time a bike is checked out during the membership period.

LEAVE A REPLY

Please enter your comment!
Please enter your name here