What Are Grid Hubs?
A Grid hub is where you go to find, check out and return a bike. It’s equipped with bikes, racks and a map. You can also park outside of a hub for a nominal $2 fee. You’ll also see smaller, sponsored Grid hubs on site at businesses around town. We thank them for making it easy to ride a Grid Bike to their businesses and encourage you to support them!
The Bike Is Not Working. What Do I Do Now?
If you encounter a mechanical problem, press the REPAIR button on the keypad before locking the bike and checking out another available bike. If you need further assistance or are having trouble locking the bike, please contact customer service at 602-753-4743.
How Do I Report A Stolen Bike?
Bike share theft is rare, but if it does happen, please contact customer service immediately at 602-753-4743. You must do this within 24 hours. You will be asked to fill out a theft report form and we also request that you call or visit the police precinct in which the theft occurred within 24 hours to file a police report. Your credit card may be charged for the cost of recovery or replacement of the bike. To prevent theft, always lock the bike to a bike rack when not in use.