Can I reserve a BCycle ahead of time?
Bike sharing is a public transit option–therefore, we cannot allow reserved bikes. However, if you are part of an organization that would like to reserve a group of bikes for a special event, please reach out to email@example.com for pricing info.
What happens if the bike gets lost or stolen?
Contact Customer Service immediately at (713) 865-3662. You are financially responsible for any and all bikes checked out of a station on your card. If the bike you checked out is not recovered, you will be responsible for the replacement cost, $1200 plus sales tax.
What if I want to cancel my membership? Do I get a refund?
All membership fees and usage fee sales are final. If you wish to cancel your membership, please feel free to contact Customer Service (713) 865-3662 to notify them. However, there is no refund under the terms of purchase.