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How to Delete the BIKETOWN Account

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While we don’t like to see a member go, there is a way to delete a BIKETOWN account. To delete your BIKETOWN account, log into...

How to Change the PIN number of BIKETOWN

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On the web: To create a new PIN number for your account, log into your BIKETOWN account, navigate to your user account page, select Basic...

How to Change the Password of BIKETOWN account

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On the web: To create a new password for your account log into your BIKETOWN account, navigate to your user account page and select Change...

How to Toggle Auto Renew of BIKETOWN Membership?

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As an Annual Member, you’re automatically enrolled in auto renew to make sure there are no interruptions in your service, unless you changed the...

How to Update the Credit Card of BIKETOWN Membership?

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Every member must have an active credit card on file in case any additional fees are incurred such as exceeding ride time in a...
Biketown

How to Find a Biketown Bike

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You can find current available bikes on the BIKETOWN website on the system map, or on the BIKETOWN app, which is available for iPhone...

How to unlock and lock a Biketown bike

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To unlock a bike, enter the 6-digit account number that you received upon signup into the keypad on the back of the bike, then...
Biketown

How can I rent multiple Biketown bikes

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BIKETOWN Annual Members or Day Pass riders can check out up to 4 bikes at once. Your chosen plan’s ride time (90 minutes/day for Annual...

How to Reserve a Biketown Bike?

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You can reserve a bike from the mobile app for up to 10 minutes, so it will be waiting for you when you arrive....
Biketown

How to sign up Biketown at a kiosk

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Locate a Kiosk on the system map or in the app The icons have white bars on them, which indicate the location has...
Biketown

How to sign up Biketown from the app

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Get the App for iPhone from the iTunes Store or Android from the Google Play store. You can purchase an Annual Membership, Day Pass or...
Biketown

How to sign up Biketown from the website

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You can sign up for a membership through the website. Please see the Annual Membership, Day Pass or Single Ride page for more details. Select the plan that best fits...
Biketown

How to Report a Biketown bike incident

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If you or another party are injured, call 911 immediately. You should also call the police precinct where the collision took place and file...
Biketown

What if I experienced a collision with Biketown

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If you or another party are injured, call 911 immediately. You should also call the police precinct where the collision took place and file...
Biketown

What Can I do when I found an abandoned Biketown bike

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BIKETOWN bikes not locked at BIKETOWN hubs aren’t necessarily abandoned. Signs of an abandoned bike are as follows: The bike is not locked to...
Biketown

What should I do when I witnessed a bike theft

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Q: I witnessed a bike theft, collision or vehicle striking station A: If you witnessed a vehicle striking a station, please call our 24-hour call...

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